Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every straw hat is specified by its actual braid material rather than sold under the generic word straw: palm and seagrass braids are supplied where weather resistance and shape retention are required, raffia is supplied where packability is required and is described as soft and non-rigid, and paper straw is identified as paper straw on every quotation; wide brims are constructed with wired edges so that they hold their line and can be re-shaped by hand, chin cords on hats for outdoor working or windy sites are anchored to the hat body rather than the band, and braid grade and stitch density are stated because they determine shape retention; branding is applied to the band, to patches applied to the band, or as under-brim prints, and is never embroidered through the woven crown because stitching through braid damages the spiral construction; straw hats are described as seasonal sun wear rather than all-weather headwear; and bulk orders are packed in crown-safe nested cartons with brim support because transit crushing is the most common failure of straw hat shipments, with programme quantities planned to include attrition and restocks matched to held braid and colour references.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.